Return & Refund Policy

At TonkaBliss, we take quality and authenticity seriously. Because fragrances are personal-care items, we follow strict hygiene and safety standards. Please read this policy carefully before purchasing.

1) Eligibility for Returns

• Unopened & Unused Only: We accept returns only for items that are unopened, unused, and in their original, sealed packaging, including any cellophane wrap and manufacturer seals.

• Time Window: Return requests must be submitted within 14 calendar days of delivery (based on carrier tracking).

• Proof of Purchase: A valid order number and the email used at checkout are required.

For safety and integrity reasons, opened, tested, sprayed, or partially used fragrances cannot be returned or refunded.

2) Non-Returnable Items

• Items marked Final Sale or Clearance

• Opened or used fragrances, or items with broken manufacturer seals

• Gift Cards and digital products

• Free gifts and complimentary 5ml vials included with an order

3) Return Process

1. Request Authorization: Email contact@tonkabliss.com within 14 days of delivery with your order number, reason for return, and clear photos of the sealed product and outer packaging.

2. Approval & RMA: If approved, we will issue a Return Merchandise Authorization (RMA) along with return instructions.

3. Ship Back: Items must be returned unused, sealed, and securely packaged.

   • We recommend using a trackable shipping service with insurance.

   • Return shipping costs are the customer’s responsibility, unless the return is due to our error, a confirmed defect, or a verified carrier issue (such as documented shipping damage or misdelivery).

4. Inspection & Refund: Once received and inspected, we will notify you of approval or rejection.

4) Refunds

• Approved refunds are issued to the original payment method for the product price only. Original shipping costs are non-refundable.

• Please allow 5–10 business days after approval for the refund to appear.

• Items that do not meet return eligibility requirements will not be refunded and may be returned to the customer at their expense.

5) Order Changes & Cancellations

• Orders are processed quickly. To modify or cancel an order, contact contact@tonkabliss.com immediately after checkout.

• If the order has already shipped, cancellation is not possible and standard return rules apply.

6) Damaged, Defective, or Incorrect Items

• Damaged in Transit: Report damage within 48 hours of delivery with photos of the box, packaging, and item.

• Incorrect Item: Notify us within 48 hours and we will provide a prepaid return label.

• Manufacturer Defects: Contact us within 7 days with clear photos or video for evaluation.

7) Lost or Stolen Packages

• Once a package is marked as Delivered, responsibility typically transfers to the customer.

• However, TonkaBliss will reasonably assist customers in filing carrier claims when applicable. Refunds or replacements for packages confirmed as delivered are not automatically guaranteed and will be evaluated on a case-by-case basis.

8) Exchanges

• We do not offer direct exchanges. Please place a new order after completing an eligible return.

9) International Orders

• We currently ship only within the United States.

10) Authenticity Guarantee

All fragrances sold by TonkaBliss are 100% authentic. We source our products from reputable distributors and trusted suppliers. If you believe an item is not authentic, contact us within 7 days of delivery. Verified claims will be refunded or replaced.

11) Contact Us

For return requests or order-related questions:

• Email: contact@tonkabliss.com

• Phone: 1-800-296-6566

  Phone support is available exclusively for order-related inquiries during business hours.

• Return Address (RMA Required):
  TonkaBliss Returns Department
  377 Valley Road, Ste 1060
  Clifton, NJ 07013
  United States

  Important: Do not send returns without prior authorization and an approved RMA. Unauthorized returns may be refused.

• Website: www.tonkabliss.com